Our team have all worked for businesses within a service environment and therefore have a healthy respect for the challenges and rewards this brings with it. HubSpot Service is the one system that can take the user journey from stranger to prospect to customer and beyond in a joined up and coherent way. This has massive advantages, including an internal joined up process, collaboration between your inhouse expertise and more accurate and up to date data and profiling. The external benefits are therefore a better all round experience for the customer and partner engaging with your brand.
A customer experience
like never before
By working with Secret Source Team you will get to work alongside our specialists who understand Pre-Sales, Sales, Marketing, Operations and Service. Secret Source understand how to join this elements together into a cohesive strategy to enable your company to grow.
Don’t let your infrastructure restrict your growth. HubSpot Service Hub Grows with you to help you deliver and delight your customer base.
Take Your Customer Experience from Ordinary to Extraordinary!
With practical demonstrations and best practice let us discuss how you can get your HubSpot Service Solution making a real difference to your organisation. Here's how;
Don’t miss a thing, take all the multiple channels your clients can now reach and put them in one place to help manage them more efficiently and effectively; email inboxes, live chat, forms, Facebook messenger…the list goes on.
Customers want to get the information fast and would rather discover the solution by themselves and get on with it. With knowledge managers you can make this come true, with frequently asked support questions and tickets into a knowledge base with helpful content that’s even indexed by search engines!
What you can measure you cannot manage, as they say. With HubSpot Service Hub you can start reporting effectively because it is all in one place. This means so you can turn chats and emails into tickets that are easily organized, prioritized
Being proactive with feedback responses.
Get to the right person in your organisation to help or respond with notifications and alerts, escalations and more
Create a help desk with built-in automation and reporting, turning things like web chats, emails into actionable tickets
With ticketing you can then prioritise, triage and proactively help your customer base. Tickets can automatically be assigned to specialists to answer creating a seamless interaction with your client base.
Manage 1:1 conversations at scale, accessible by your team so you can start helping customers get to the answer quicker.
Joined up thinking – Digital assets on your website can be used to signpost clients to the answer. Start using your current investment in web and content to be part of this process, Secret Source can show you how?
Conversational bots are ideal to help visitors get the right information, freeing up your time. Keeping people engaged while an agent becomes free or out of office.