No Turning Left!
Sales, marketing and business leaders need to constantly evolve in order to grow their business, but most senior executives are time poor when it comes to thinking about their strategy. Just doing more of the same will get you so far, but it is the radical ideas that accelerate growth inside an organisation.
Take the logistics sector as an example. The common and obvious way of thinking for most delivery and logistics companies is always to find the shortest route to the destination. Then, working metrics and KPI’s around this ‘value’ of the shortest route and reporting against it is easy. Subsequently, the shortest route metric, drives organisational behaviour. However, UPS looked at the metrics completely differently. They looked at some wider issues surrounding their business and one of the radical outcomes was that they decided to STOP (nearly always) turning LEFT! (or right in countries like the UK). Why?









