The Backbone
Successful organisations value the investment in helping and servicing their clients, it is the backbone to success.
HubSpot is one of the only CRM & Automation solutions who have carefully thought about the whole virtuous circle, Marketing, Sales and Service not as siloed departments but as a continuous process with the customer in the middle.
The hard work to find, educate, nurture and onboard your clients, only to lose them due to a poor customer experience! This is where HubSpot Service Hub helps.
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Or Secret Source Service Hub specialists as we call them, understand Service organisations and the challenges it presents in delivering first class onboarding and service consistently in a growing company. Our specialists will work with you to understand the entire process and build towards a frictionless organisation, the envy of your competition.
Some clients have grown into Service Hub as the next logical step in delivering growth through retention, upsell, cross-sell. Whilst other clients have started with Sales, Marketing and Service from day one, the joy of HubSpot is it will grow as you grow.
Customer Experience
Take Your Customer Experience from Ordinary to Extraordinary!
HubSpot Service Hub will take on the tactical through to delighting your clients. Empower your Service Teams with HubSpot Sales Hub.
Just a few ways HubSpot Service Hub helps
- Don’t miss a thing, take all the multiple channels your clients can now reach and put them in one place to help manage them more efficiently and effectively; email inboxes, live chat, forms, Facebook messenger…the list goes on.
- Create a help desk with built-in automation and reporting, turning things like web chats, emails into actionable tickets.
- Self-help – customer want to get the information fast and would rather discover the solution by themselves and get on with it. With knowledge managers you can make this come true, with frequently asked support questions and tickets into a knowledge base with helpful content that’s even indexed by search engines!
- Get organised. – with ticketing you can then prioritise, triage and proactively help your customer base. Tickets can automatically be assigned to specialists to answer creating a seamless interaction with your client base.
- Reporting – what you can measure you cannot manage, as they say. With HubSpot Service Hub you can start reporting effectively because it is all in one place. This means so you can turn chats and emails into tickets that are easily organised, prioritised.
- Personal – manage 1:1 conversations at scale, accessible by your team you can start helping customers get to the answer quicker.
- Delight – being proactive with feedback responses.
- Joined up thinking – Digital assets on your website can be used to signpost clients to the answer. Start using your current investment in web and content to be part of this process, Secret Source can show you how?
- Automation & Alerts – Get to the right person in your organisation to help or respond with notifications and alerts, escalations and more
- Working 24/7 – Conversational bots are ideal to help visitors get the right information, freeing up your time. Keeping people engaged while an agent becomes free or out of office.
Interested in HubSpot Professional or Enterprise? Need help figuring out the right fit, we can help?
